Terms & Conditions.

Plain English First

The detail below covers the legal specifics. By commissioning a project with Forge Scale Grow Ltd, you agree to these terms.

Definitions

In these terms:

• "We" / "us" / "FSG" means Forge Scale Grow Ltd, Company No. 17164862, registered in England and Wales.
• "You" / "the client" means the person or business commissioning the project.
• "The project" means the website design and build work agreed between us.
• "Go-live" means the date the completed website is published and accessible on your domain.
• "Working days" means Monday to Friday, excluding bank holidays in England and Wales.

Payment Terms

All projects are split into two payments:

• 45% deposit — due before work begins. We do not start the build until the deposit is received.
• 55% balance — due once you have reviewed and approved the completed website, before it goes live.

Invoices are payable within 7 days of issue by bank transfer. All prices are exclusive of VAT. If VAT applies, it will be clearly stated on your invoice.

The build timeline (10, 7, or 5 working days depending on package) begins when we receive both the deposit payment and your completed onboarding information. Delays in providing content, photos, or approvals will extend the timeline accordingly — we will notify you if this happens.

Late payment: If the balance invoice remains unpaid for more than 14 days after issue, we reserve the right to suspend delivery of the project and, if the invoice remains unpaid for 30 days, to charge interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

What We Deliver

The specific deliverables for your project are determined by the package you select:

• Get Online (£1,675) — 1-page static HTML website, professional copywriting, on-page SEO, contact form, GA4, Google Search Console setup, security headers, DNS hardening, LocalBusiness schema, sitemap, robots.txt, favicon.
• Get Found (£2,250) — Everything in Get Online plus 3 pages, full SEO, Calendly booking embed, go-live PDF report.
• Get Ahead (£2,999) — Everything in Get Found plus 5 pages, Local SEO, coverage area pages, citation building, Google Business Profile setup and optimisation, auto SMS missed-call reply setup, first month care plan free.

Any additional work outside the agreed package scope will be quoted separately before work begins.

Ownership and Intellectual Property

This is the most important section. On completion of the project and receipt of the final payment in full, all intellectual property rights in the website — including the HTML, CSS, and all written content we have created for you — transfer to you, the client.

You own it. Outright. From the moment the final payment clears.

We retain the right to display the completed project in our portfolio and to reference it in our marketing materials, unless you ask us in writing not to.

Third-party assets: If your project includes any third-party assets (stock photography, icon libraries, fonts), the relevant licences for those assets are your responsibility to maintain. We will advise you of any such assets and their licence requirements at project completion.

Content you provide: Any photos, logos, or other materials you supply to us remain your property. By supplying them, you confirm that you have the right to use them and that their use on your website does not infringe any third-party rights.

Satisfaction Guarantee and Revisions

We offer unlimited revisions to the completed website until you are 100% satisfied — before the site goes live and before you pay the final 55%.

The revision process works as follows:

• We deliver a preview link when the site is ready for review.
• You review the site and provide feedback — specific, consolidated, and in one communication where possible.
• We implement the requested changes and return the revised preview.
• This continues until you are satisfied.
• Once you confirm approval, the final invoice is issued. The site goes live after the final payment is received.

The satisfaction guarantee covers the design, layout, copy, and functionality of the agreed deliverables. It does not cover requests to change the fundamental scope of the project (e.g. adding pages not included in your package, changing the service entirely) after the build has begun. Such changes will be quoted separately.

Your Responsibilities

For the project to proceed smoothly, we ask that you:

• Complete the onboarding form accurately and in full — the build timeline begins when we receive this.
• Provide any photos, logos, or brand assets within 3 working days of us requesting them.
• Ensure all information you provide is accurate and that you have the right to use any materials supplied.
• Review the preview site and provide consolidated feedback promptly — delays in feedback will extend the project timeline.
• Notify us of any changes to your contact details or business information during the project.

Hosting and Technical Services

We deploy client websites on Netlify's free tier hosting platform. The Netlify account is set up in the client's name, giving full ownership and control.

We are not responsible for Netlify's service uptime, although we monitor client sites on the care plan using UptimeRobot and will respond to outages promptly.

Domain name registration and renewal is the client's responsibility. We will assist with DNS configuration as part of the project but are not responsible for domain registration or renewal fees.

For form handling, we use Formspree. Clients on the care plan can request a custom form endpoint; otherwise the default FSG endpoint is used and form submissions are forwarded to the client's email address.

Care Plan Terms

The optional care plan is a monthly rolling service at £150 per month (plus VAT where applicable).

• Payment: Monthly, in advance, by standing order or bank transfer.
• Cancellation: Either party may cancel the care plan with 30 days' written notice. No minimum term applies.
• Scope: The care plan covers the services listed on our pricing page. Work outside this scope (e.g. significant redesigns, new page builds beyond minor additions) will be quoted separately.
• Get Ahead bonus: Clients on the Get Ahead package receive their first month of the care plan at no charge. This starts from the go-live date.

Cancellation and Refunds

If you cancel before work begins: The deposit is refunded in full, minus any bank transfer fees incurred.

If you cancel after work has begun: The deposit is non-refundable, as it covers the time and resources already committed to your project. If work has progressed significantly, a pro-rata charge for work completed may apply, up to but not exceeding the full project cost.

If we cancel: In the unlikely event that we are unable to complete your project, we will refund the deposit in full and provide you with any work completed to that point.

There is no right of return or refund once the final payment has been made and the website has gone live, as the deliverable has been fulfilled and ownership has transferred to you.

Limitation of Liability

Our total liability to you in connection with a project is limited to the amount you have paid us for that project.

We are not liable for:

• Loss of business, revenue, or profit arising from your website's performance in search engines.
• Downtime or service interruptions caused by Netlify, Formspree, Google, or any other third-party service.
• Any losses arising from content you have provided that infringes third-party rights.
• Any indirect, consequential, or special losses.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded by law.

Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the project. This includes pricing, business strategies, and client data. This obligation survives the end of the project.

We will not share your personal or business information with third parties except as required to deliver the service (as outlined in our privacy policy) or as required by law.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We would always prefer to resolve any dispute informally and directly. If you have a concern about our service, please contact us first at info@forgescalegrow.co.uk — we'll do our best to sort it out without anyone needing a solicitor.

Changes to These Terms

We may update these terms from time to time. The terms that apply to your project are those in force at the time you commission the work. We will notify active care plan clients of any significant changes to these terms with at least 30 days' notice.

Contact

If you have any questions about these terms, please get in touch:

• Email: info@forgescalegrow.co.uk
• Phone: 07359 781 407
• Company: Forge Scale Grow Ltd, Company No. 17164862, registered in England and Wales